White screen when using Cred Forms Plugin

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  • #15272
    esscott
    Participant

      I know this is a bit vague, but I have a site that using Mappress and “WP-Types” / “Cred Front End Form Builder” and it has been working just fine for a while now.

      However, now after some updates it seems that the Cred plugin, and Mappress are not getting along.

      When I submit a form using the Cred plugin, I get a white screen. If I deactivate Mappress, the forms work again – of course all my maps don’t work – so you can see the pickle I’m in.

      Any idea on where I should be looking for a fix on this?

      Link to the form (it isn’t just this one, but all my CRED generated forms)
      http://hotroddingamerica.com/build-your-drive/

      #15273
      Chris
      Keymaster

        Hi,

        That kind of issue can be tough to troubleshoot, since I’m not familiar with the other plugins.

        What version of MapPress are you using? As a first step, please upgrade to the latest version.

        After you upgrade, if you’re still having the error then please check your PHP error logs (you may need to ask your hosting service how to find them). Use the contact form to send me the whole log or just the error, and I’ll see if I can spot the problem.

        #15279
        esscott
        Participant

          Thank you so much for your quick reply (again) you have great tech support.

          This issue is one of those that drive me crazy with websites…

          I wrestled with this for 3 hours last night, and this morning it is all working fine – like magic.

          The ONLY thing I did was enable debug mode and save the config file… I don’t know if it could have been a permissions issue with that file or if it was a server issue.

          So, thanks for help, but it seems like it is okay FOR NOW.

          #15280
          Chris
          Keymaster

            Hi,

            I’m glad you got it working! It could be the server was running out of memory (in which case PHP halts, and you get a white screen). The PHP error logs should offer some clues if that’s the problem.

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