Update not working

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  • This topic has 2 replies, 2 voices, and was last updated 1 year ago by Chris.
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  • #18477
    Avantart
    Participant

    Dear Chris,

    I am using the WordPress Theme DIVI from Elegantthemes.com and now there seems to be a conflict with their License Key and Mappress.

    When updating, I get this warning:

    Beim Aktualisieren von MapPress Maps for WordPress ist ein Fehler aufgetreten: Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, log in to your Elegant Themes account and navigate to the Account > API Key page. Learn more here. If you still get this message, please make sure that your Username and API Key have been entered correctly

    Well, the Elegantthemes API Key is not relevant for Mappress, I think.

    How to update? Thanks in advance, Connie

    #18478
    Chris
    Keymaster

    Hi,

    That message isn’t from MapPress, and it sounds like a theme problem – what does their tech support suggest?

    Perhaps you could switch themes, and then update MapPress.

    #18479
    Avantart
    Participant

    Dear Chris, thank you for the answer

    I informed ElegantThemes Support because this is annoying and I will try to follow your suggestion to get MapPress updated!

    Have a nice weekend,

    Connie

    #18480
    Avantart
    Participant

    I got in contact with Element Themes and they confirmed that they are aware of the problem and gave the same suggestion.

    Thanks, conie

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